Frequently Asked Questions
Everything global operators, distributors and project integrators ask before they order — from customization and certification to lead time, payment, warranty and cloud IoT support.
How long is the production lead time?
Standard models ship in 15–25 days after deposit confirmation. Custom OEM / ODM projects take 30–45 days, including prototype, 72-hour full-load stress test and quality inspection. Exact timelines are confirmed at the quotation stage.
What is your minimum order quantity (MOQ)?
For standard models the MOQ is 10 units. We also support single-unit samples for distributors and integrators who want to validate the hardware before a bulk order. Mixed-model containers are welcome.
