Frequently Asked Questions
Everything global operators, distributors and project integrators ask before they order — from customization and certification to lead time, payment, warranty and cloud IoT support.
How do you handle after-sales remotely?
Our cloud IoT backend enables remote diagnostics and OTA updates, so most software issues are fixed without a truck roll. Combined with regional spare-parts stock, this keeps your machines earning instead of sitting idle.
What warranty do you provide?
We provide a 6-month hardware warranty on critical components, backed by global spare-parts support and OTA firmware updates so your payment and software stay current for years. Extended warranty plans are available for large fleets.
