Frequently Asked Questions
Everything global operators, distributors and project integrators ask before they order — from customization and certification to lead time, payment, warranty and cloud IoT support.
Is the software available in multiple languages?
The operator UI and consumer-facing screen support English and major European languages out of the box, with additional languages available through our cloud configuration — so your end users get a localized experience in every market.
Do you provide a cloud management system?
Yes. Every connected machine comes with a cloud IoT platform for real-time inventory, sales analytics and remote operation. Operators restock based on data, not guesswork. API access and secondary development are available for integrators.
How do you handle after-sales remotely?
Our cloud IoT backend enables remote diagnostics and OTA updates, so most software issues are fixed without a truck roll. Combined with regional spare-parts stock, this keeps your machines earning instead of sitting idle.
What warranty do you provide?
We provide a 6-month hardware warranty on critical components, backed by global spare-parts support and OTA firmware updates so your payment and software stay current for years. Extended warranty plans are available for large fleets.
Which Incoterms and shipping methods do you support?
We ship under EXW, FOB, CIF or DDP depending on your import capability. Logistics cover sea freight (FCL / LCL), air freight and express for samples. We work with experienced freight forwarders and can handle customs documents for most destinations.
What are your payment terms?
Standard terms are T/T 30% deposit and 70% before shipment. For large recurring orders we can discuss L/C at sight and phased milestones. All pricing is quoted EXW / FOB / CIF per your preference.
