Frequently Asked Questions
Everything global operators, distributors and project integrators ask before they order — from customization and certification to lead time, payment, warranty and cloud IoT support.
Which Incoterms and shipping methods do you support?
We ship under EXW, FOB, CIF or DDP depending on your import capability. Logistics cover sea freight (FCL / LCL), air freight and express for samples. We work with experienced freight forwarders and can handle customs documents for most destinations.
What are your payment terms?
Standard terms are T/T 30% deposit and 70% before shipment. For large recurring orders we can discuss L/C at sight and phased milestones. All pricing is quoted EXW / FOB / CIF per your preference.
